Q. What do I need to be able to buy your product?
A. You must have a Sales Tax I. D. # and / or a resale license if in California.
Q. Do you sell directly to the public?
A. No. We are a manufacturer and only sell to retailers.
Q. Do you have a minimum order?
Q. Do you have catalogs of your merchandise?
A. Yes. Qualified persons can receive color catalogs by submitting the proper documentation. Your local representative will contact you after receiving your information.
Q. Do you drop-ship?
A. No, we do not drop-ship. (If a company does drop-ship -- remember you're giving them your customer list -- so be careful.)
Q. How long does it take to receive an order?
A. Our goal is to ship your order within 2 business days from the time we process your order.
Q. How will you ship my orders?
A. All orders are shipped UPS COD, cashiers check or money order, unless using credit card or net terms is requested.
Q. How will we know how much our COD amount is?
A. We will send you an e-mail or call with what was shipped and the amount of the COD.
Q. Do you accept credit cards?
A. Yes. We accept Visa or MasterCard. No American Express at this time.
Q. Will you ship my order complete?
A. We usually ship 90 to 95% of your order depending on the time of the year.
Q. What happens if there is balance not shipped?
A. If you request us to back order it must be $50.00 or more.
Q. What do I do if I receive a damaged garment?
A. Contact our Los Angeles office and request a return authorization.
Q. Can I just put the damaged garment in an envelope and return it?
A. No. All returns must have an authorization label (RMA) or they will be refused.
Q. What happens if a package is returned or refused?
A. We have a policy of 15% restocking charge plus freight cost incurred.